Ovara Healthtech Pvt. Ltd. (“Cureva”, “we”) is committed to protecting the privacy of visitors to our websites and registered users of the Cureva platform. This Privacy Policy explains how we handle your personal data when we act as the custodian of that data.

WHAT PERSONAL DATA WE COLLECT
We may collect, store, and use the following types of information (“Collected Information”):
A. Information about your visits and use of our websites and platform
We collect data about your device and browsing actions, including IP address, location, browser type, referral source, time spent, and page views.

B. Information related to enquiries or interactions with us
When you contact us or request services, we may collect:

First and last name
Title
Email and phone number
Professional data
Personal demographic data
Connection and localisation data
Application usage data
Email communication data
Call recording data (where legally permitted)

C. Information provided during registration or subscription
If you register on our site, platform, or sign up for notifications, we collect your name, email address, and phone number.

D. Medical information
You may upload medical reports or related documents so we can assess your case and coordinate with partner hospitals or doctors. These documents are strictly used for service delivery and never shared with advertisers or unrelated entities.

COOKIES AND TRACKING TECHNOLOGIES
We use cookies to identify your browser and improve website functionality. Cookies allow us to track usage patterns and enhance your experience. Third-party service providers may also use cookies as part of analytics or service integrations.

Most browsers allow you to block cookies, but doing so may reduce website usability. For additional details, refer to our Cookies Policy.

WHY WE USE COLLECTED INFORMATION
We use personal data for the following purposes:

A. To contact you via email, phone, messages, and other communication channels.
B. To manage, improve, and optimise our websites and platform.
C. To tailor user experience through relevant text, images, videos, or links.
D. To send marketing or business communications, where permitted.
E. To share non-identifiable statistical data with partner companies.
F. To track enquiry responses within our system.
G. To deliver advertising and marketing communication. Users may opt out by emailing care@curevahealth.com or clicking unsubscribe.
H. To educate other users via anonymised stories, blogs, articles, or videos. Content concerns can be reported to care@curevahealth.com.

LAWFUL GROUNDS FOR PROCESSING
Our basis for processing your data is our legitimate interest in understanding user interactions, improving service delivery, and promoting our offerings. In cases where consent is required, we rely on your explicit consent.

SHARING COLLECTED INFORMATION
We may share your data:A. With third-party processors who provide hosting, CRM, communication tools, analytics, or operational services.
B. When required by law.
C. In connection with legal proceedings.
D. To protect our legal rights, prevent fraud, or reduce credit risk.
E. In response to lawful requests by government or regulatory authorities.

SECURITY OF YOUR DATA
We take reasonable steps to safeguard your data against loss, misuse, or alteration. Data transmitted online may not be fully secure, so we cannot guarantee absolute protection. All personal data is stored on secure servers. We will never ask for your passwords.

INTERNATIONAL TRANSFERS
Our operations are based in India. Submitting your data means it may be transferred and processed in India or by third parties in other regions, in accordance with applicable data privacy regulations. Third party providers are bound by confidentiality and allowed access only as needed for service delivery.

DATA RETENTION
We retain your personal data until you request deletion or until it is removed during system maintenance. You may request data deletion by contacting us.

CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. The latest version will always be available on our websites.

THIRD PARTY WEBSITES
Our websites may contain links to external sites. We are not responsible for the privacy policies or practices of those sites.

ACCESS TO YOUR DATA
Upon request, Cureva will provide access to your personal data and allow correction or deletion of inaccurate information. Platform users are responsible for keeping their profile information up to date.

YOUR RIGHTS
You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Withdraw consent (where applicable)
Request deletion of your personal data (subject to certain conditions)
Lodge a complaint with the appropriate supervisory authority

To exercise any of your rights, contact us through the details provided on curevahealth.com